FEDEX GROUND - & USPS PRIORITY
FEDEX GROUND - & USPS PRIORITY orders only ship Monday through Wednesday. Please allow 1-2 days for handling time. Please allow 3-5 business days from date order is placed (package may arrive sooner)
FEDEX STANDARD OVERNIGHT -
Overnight is the only shipping method that with a GUARANTEED delivery date
All overnight orders must be placed by 9:30am to ship out the same day for next day delivery
Overnight orders ship Monday through Thursday.
- You will receive (1) an email confirmation when your order is placed, (2) an email when your package has shipped with your tracking information, (3) an email when your package has been delivered to the address provided
- We ask that you please be on the lookout for your package because our products are perishable.
Use your tracking number to track the status of your package on USPS.COM
- Deliveries typically occur during normal business hours and depend on service selected
It may take up to 24 hours for your tracking number to appear in the USPS tracking system. Please be patient!
- If you did not receive the package and the USPS tracking system says it was delivered (with the correct address provided), you must call USPS directly at 1 (800) 275-8777
- USPS Drivers will only leave the package at a recipient's door, or other secure location, if the driver believes it is 'safe' and reasonable to do so.
- We must go by what the USPS tracking website says and if it says it was delivered, it was delivered.
- For gifts, we recommend that you notify gift recipients of their sweet surprise before the date of delivery to ensure that they are looking out for their delivery.
- If your package is returned to mdoughw because of an incorrect address provided by the customer, we cannot send a new package or issue a refund. Unfortunately, you must place another order. We cannot send replacements for a customer's mistake.
If there is a letter or number that is incorrect in the address, USPS will not deliver to package. Address must be 100% correct.
All online orders are final and non-refundable. Because our products are perishable, we are unable to offer returns or exchanges. We do not offer refunds/exchanges based on customer flavor preference.
If there is a problem with the quality of an order you received, please email us directly at firstname.lastname@example.org
- Refunds may not be given for shipping delays caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address
- While mdoughw does not require a signature for your delivery, we can only guarantee the quality of our product if it is received within the shipping time frame selected by the customer at the time of purchase
- Claims for damaged product must be submitted within 24 hours of delivery
Is there a price tag included in the package?
No, we do not include price within or on the package.
SHELF LIFE - STORAGE - SERVING
How long do MdoughW products stay good for?
- Icing and toppings have a shelf life of three weeks
- Doughie products have a shelf life of 5-7 days after receiving them
Do MdoughW products need to be refrigerated?
- No, our products do not need to be refrigerated!
Do MdoughW products need to be put in the freezer?
- No, our products do not need to be put in the freezer!
Do I need to cook, bake, or prep any mdoughw products?
- No, all of our products are ready to eat!
How are MdoughW products best served?
- Even though our products are ready to eat, we’re known for our doughie, melty experience.
For the best MdoughW experience, we recommend that regular doughies be microwaved for NO LONGER THAN 5-6 seconds and minis should be microwaved for NO LONGER THAN 2-3 seconds (temperature may vary due to the power settings of your microwave)
- DO NOT OVERHEAT!!!
LOCAL - NATIONAL - INTERNATIONAL SHIPPING
Can I pick up my box if I live in Miami?
- No, unfortunately we do not have a retail location, but we are available for same day local delivery on UberEATS.
What if my order does not arrive on the date I chose?
- We do not guarantee arrival dates and times since we ship through Fedex as a third party
How can I guarantee my order arrives on a specific date?
- Overnight shipping is the only shipping option that guarantees it will arrive the next day.
- Orders must be placed by 9:30 am to ship out the same day for next day delivery
Does mdoughw ship to college campuses?
Yes, we do! Please make sure to include all information when you checkout (Dorm name, room number etc)
Does mdoughw ship internationally?
No unfortunately we do not!
Is MDoughW hiring?
- Yes, we are always hiring interns and content creators.
- Please email us email@example.com. Must have experience.